Privacy Policy

Your Privacy & Our Promise: Keeping Your Data Safe

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At TrueLedger, we treat your privacy with the utmost respect. Here’s how we handle your information:

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What We Use Your Info For:

• To deliver our top-notch accounting and bookkeeping services.

• For credit control and to help us improve our services.

• To keep you in the loop about our latest offerings, helpful events, and any news we think you'll find interesting.

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Who We Share With (and Why):​

• We may share your info with our team, trusted clients, or specialist networks, but only to complete your order or transaction.

• Sometimes, to provide our services, we might need to share your data with partners outside the UK. In these cases, we take extra steps to protect your information.

• We never sell, rent, or share your personal details with third parties without your explicit consent, except when required by law.

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Website Data:

• Any personal information you share on our website is protected under this privacy policy. By submitting your info, you're agreeing to become a registered user and allowing us to use your details as outlined here.

• We may use this info to understand how our site is used and to improve your experience.

• You also give us permission to contact you occasionally with marketing, advertising, and public relations materials, as long as it's necessary to fulfil our obligations to you. We may also send out updates to our website's registered users.

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Security First:

We're committed to keeping your data secure. We use all the best security measures, but remember, no system is 100% fool proof. We do our best to protect your info once we have it.

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Your Rights:

• You have the right to request a copy of your personal data that we hold. There may be a small fee for this.

• If you believe any information we have is incorrect, please let us know right away! We'll fix it promptly.

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Policy Updates:

We may update this policy from time to time. Check this page to stay in the know!

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Cookies:

We use cookies (small files on your computer) to enhance your experience on our site. They help us remember your login details. You can choose not to use these cookies, and you can delete them anytime through your browser settings.

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Compatibility:

We strive to ensure our websites work smoothly on various systems. While we aim for compatibility across the latest browsers, we can't guarantee perfect performance on every possible setup.

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Due Diligence:

In some cases, we're legally required to verify your identity. If you can't provide the necessary information, we may not be able to offer our services.

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Customer Care:

If you're ever unhappy with any aspect of our service, please reach out to our Head of Client Services. We're committed to resolving any issues with empathy and finding a solution that works for you.

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Quotations and Costs:

• Our quotes are valid for 21 days.

• Any upfront payments are due immediately, with the remainder due within 30 days or upon project completion.

• Our costs exclude VAT and any external expenses.

• We'll provide estimated timelines for work completion, but these are best estimates only.

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Third-Party Contractors:

We may use other contractors to assist with your work. We'll handle their payments and recharge them to you. We'll choose them carefully, but we're not responsible for their work.

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Use of Work for Self-Promotion:

We reserve the right to use our work for self-promotion.

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Changes to Terms and Conditions:

We may update these terms and conditions from time to time.

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Jurisdiction:

Contracts are in English and governed by English law. Any disputes will be resolved in English courts.

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Website Information:

The information on this website is for general informational purposes only. You should not rely on the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.